Overview
21dukes Casino collects the information needed to run an account safely: identity details for verification, contact information for support, and technical data that keeps the site working properly across devices. This policy sets out what's collected, why, and the choices available to control it.
It applies to every visitor and registered account holder using the site from New Zealand or elsewhere.
What We Collect
Data collection falls into a few practical categories, summarised below along with why each is collected and roughly how long it's retained.
| Data Type | Purpose | Retention |
|---|---|---|
| Identity details (name, DOB, ID documents) | Age and identity verification, fraud prevention | Retained while the account is active and for a period after closure as required by financial regulation |
| Contact information (email, phone) | Account communication, support, security alerts | Retained while the account is active |
| Transaction data (deposits, withdrawals) | Processing payments, resolving disputes | Retained per standard financial record-keeping practice |
| Technical data (IP, device, browser) | Security, fraud detection, site performance | Retained for a limited rolling window |
Cookies
Cookies keep a session logged in, remember display preferences, and help measure which pages are actually useful to visitors. Some cookies are essential to the site functioning at all — like the one that keeps you logged in — while others support analytics and are optional.
Browser settings can block or clear non-essential cookies at any time, though doing so may reset preferences on return visits.
Affiliate and Referral Tracking
Some visitors arrive through a partner or referral link, which uses a short-lived tracking parameter to record that the visit came from a specific source. This tracking identifies the referral relationship only — it does not collect additional personal data beyond what's already gathered during normal account use, and it plays no role in gameplay outcomes or account terms.
Data Sharing
Personal data is shared only where necessary to operate the account: payment processors handling a deposit or withdrawal, identity verification providers confirming documents, and regulators or law enforcement where legally required. Data is not sold to third parties for marketing purposes.
Any third party receiving data is bound by its own confidentiality and data protection obligations, and access is limited to what each specific service actually needs to do its job — a payment processor sees transaction details, not full identity documents, for example.
How We Protect Your Data
Account data is stored using industry-standard encryption both in transit and at rest, with access limited to staff who need it to do their jobs — customer support, compliance and payments teams, primarily. Login sessions use secure connections throughout, and payment card details are handled through PCI-compliant processors rather than stored directly on 21dukes Casino's own servers.
No system is completely immune to risk, which is part of why account-level habits — a strong, unique password and caution around unexpected login prompts — still matter alongside the platform's own security measures. The login help page covers these habits in more detail.
Ready to Create Your Account?
Registration only asks for what's actually needed to verify and protect your account.
Get StartedYour Rights
Players can request access to, correction of, or deletion of their personal data, subject to any information the operator is legally required to retain, such as verified identity records tied to a closed account. Requests are handled through the contact details below.
- Access: Request a copy of the personal data held about your account.
- Correction: Ask for inaccurate account details to be updated.
- Deletion: Request account data be removed once any regulatory retention period has passed.
- Marketing preferences: Opt out of promotional emails at any time through the unsubscribe link or account settings.
Contact Us
Questions about this policy, or a request relating to personal data, can be sent directly using the details below. See also the login help page if your query relates to account access rather than data specifically.
Address: Suite 6, 158 Cashel Street, Christchurch Central, Christchurch 8011, New Zealand